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Terms and conditions

Privacy

This Privacy Policy governs the manner in which Kaotoxin records collects, uses, maintains and discloses information collected from users (each, a “User”) of the kaotoxin.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Kaotoxin records.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Kaotoxin records collects and uses Users personal information for the following purposes:

  • To improve customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature,
  • To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. By placing an order or using our contact form, User decides to opt-in to our mailing list and they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Kaotoxin records has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: info@kaotoxin.com

Terms and conditions

Shipping

Kaotoxin records provides different shipping means for orders. In any way we may be considered as responsible for the loss or stealing of your order once shipped, nor for the actual condition your order reaches you. We can’t be taken for responsible of anything happening to your order once your parcel has been shipped and it’s of your responsibility to deal with the shipping provider (your local post office, i.e.) if the parcel didn’t reach you or arrived broken.

This being beyond our control, we can’t guarantee any delivery delay and will not perform a refund or issue a discount (code) if your parcel arrives late or broken or is being lost during shipment.

By providing different shipping methods to our customers, we try to fulfill most of their expectations. Nevertheless, the only way for us to offer insurance for lost parcels is by the customer specifically choosing the “Colissimo” / “Express” shipping method.

Insurance

If and only if the User / Customer choose the “Colissimo” / “Express” shipping method, then and only then, we’ll be able to issue a credit for a lost parcel while still not being responsible for the parcel items’ breaking during their journey. In the case of insured parcels, the credit note that will be sent through email to the customer will be of the exact same amount of the initial order the customer agreeing on the fact that NO other fee, credit or discount can be claimed to Kaotoxin records above that amount. We do NOT refund lost parcels, even insured ones: we only issue credit notes which the customer will have 30 days to use. Past these 30 days, if the Customer / User didn’t use his / her credit note to place a new order, (the remaining part or the totality of) the credit note amount will be made unavailable to the Customer / User in compliance with the above.

Intellectual property / ownership

All contents of this Web Site, code, artwork, graphic work, software, pictures, written, audio or video content and all other material is the property of its original whoever owns its rights. All uncopyrighted material featured, used or displayed on this Web Site is the sole property of Kaotoxin records and no licence is given for its use outside of this Web Site unless specifically agreed by Kaotoxin records.